Effective Date: 9 July 2024
Introduction
Welcome to Ignite Consultancy, a trading name of Ignite Education VIC PTY LTD (ABN: 11 661 743 933). This Privacy Policy outlines how we collect, store, use, disclose, and protect your personal information when you visit our website https://igniteconsultancy.au/ and use our Education & Migration Consulting Services. We are committed to complying with the General Data Protection Regulation (GDPR), the Australian Privacy Principles (APPs), and other applicable data protection laws to ensure the privacy and security of your personal data.
1. Data Controller
The data controller responsible for your personal data is:
Ignite Education VIC PTY LTD
360 Collins St, Melbourne VIC 3000
Email: info@igniteconsultancy.au
2. Personal Data We Collect
We may collect and process the following personal data about you:
- Contact Information: Name, email address, phone number, and mailing address.
- Identification Information: Passport number, visa details, date of birth, and nationality.
- Educational Information: Academic records, qualifications, and course preferences.
- Financial Information: Payment details for services provided.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
3. How We Collect Your Data
We collect data from and about you through:
- Direct Interactions: When you fill out forms, contact us by email, phone, or other means, and use our services.
- Automated Technologies: As you interact with our website, we may automatically collect technical data using cookies and other tracking technologies.
- Third Parties: We may receive personal data about you from various third parties, such as educational institutions, immigration authorities, and payment service providers.
4. How We Use Your Personal Data
We use your personal data for the following purposes:
- To Provide Services: Processing college admissions, visa applications, and other consulting services.
- To Manage Our Relationship: Notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey.
- To Improve Our Website: Administering and protecting our business and website, troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
- To Market Our Services: Sending you marketing communications and offers related to our services, provided you have opted in to receive such communications.
- To Comply with Legal Obligations: Ensuring compliance with applicable laws, regulations, and guidelines.
5. Legal Basis for Processing
We will only process your personal data when we have a lawful basis to do so. The legal bases for processing your data may include:
- Consent: When you have given us clear consent for us to process your personal data for a specific purpose.
- Contract: When processing is necessary for the performance of a contract with you.
- Legal Obligation: When we are required to comply with a legal obligation.
- Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.
6. Data Sharing
We may share your personal data with:
- Service Providers: Third parties who provide services on our behalf, such as educational institutions, visa authorities, IT service providers, and payment processors.
- Legal and Regulatory Authorities: When required by law or necessary to protect our rights.
- Business Transfers: In connection with a business transaction, such as a merger or acquisition, where your personal data may be transferred to the new owner.
7. International Data Transfers
Your personal data may be transferred to and processed in countries outside of Australia. We will ensure that any international transfers of your personal data are subject to appropriate safeguards, such as standard contractual clauses approved by the European Commission, to ensure an adequate level of protection.
8. Data Security
We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure. These measures include secure servers, encryption, access controls, and regular security assessments.
9. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, and applicable legal requirements.
10. Your Rights
You have the following rights regarding your personal data:
- Access: You can request access to your personal data and receive a copy of the data we hold about you.
- Rectification: You can request correction of any inaccurate or incomplete data we hold about you.
- Erasure: You can request deletion of your personal data when there is no longer a lawful reason for us to retain it.
- Restriction: You can request restriction of processing your personal data in certain circumstances.
- Portability: You can request transfer of your personal data to another party.
- Objection: You can object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
To exercise any of these rights, please contact us at info@igniteconsultancy.au.
11. Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date of the changes. Your continued use of our website and services after such changes constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Ignite Education VIC PTY LTD
360 Collins St, Melbourne VIC 3000
Email: info@igniteconsultancy.au